1. Who we are
Coventry Car Buyer is a local, independent car buying service operating in Coventry and surrounding areas within approximately 20 miles. We can be contacted at:
- Email: info@coventrycarbuyer.co.uk
- Phone: 024 7629 1119
- Website: www.coventrycarbuyer.co.uk
We are the data controller for the personal information collected through this website.
2. What information we collect
When you submit a valuation request through our website, we collect the following information:
- Your name
- Your phone number
- Your postcode
- Vehicle registration number
- Vehicle mileage, condition and service history
- Any additional information you provide about faults or damage
We do not collect payment card details, bank account numbers or any other financial information through this website.
3. How we use your information
We use the information you provide solely for the purpose of:
- Responding to your valuation request
- Arranging a vehicle inspection visit
- Communicating with you about the potential purchase of your vehicle
We do not use your information for marketing purposes, and we do not send unsolicited communications.
4. Legal basis for processing
We process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and provide the service you have requested. By submitting a valuation request, you are initiating contact with us for this purpose.
5. How long we keep your data
We retain enquiry information for up to 12 months, after which it is securely deleted. If a vehicle purchase is completed, we may retain relevant records for up to 6 years for legal and accounting purposes.
6. Who we share your data with
We do not sell, rent or trade your personal information with third parties for marketing purposes.
Your form submissions are processed through Web3Forms (web3forms.com), a secure form processing service. Submissions are delivered to our email inbox and are subject to Web3Forms' own privacy policy.
We may share information where required by law or as part of a vehicle history check (for example, checking for outstanding finance via a third-party database).
7. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right of access — you can request a copy of the data we hold about you
- Right to rectification — you can ask us to correct inaccurate information
- Right to erasure — you can ask us to delete your data in certain circumstances
- Right to object — you can object to our processing of your data
- Right to restriction — you can ask us to limit how we use your data
To exercise any of these rights, please contact us at info@coventrycarbuyer.co.uk.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
This website uses cookies. Please see our Cookie Policy for full details.
9. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent update. Continued use of our website after any changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related queries, please contact us at info@coventrycarbuyer.co.uk or call 024 7629 1119.